Privacy Policy

Introduction

Artois Plastiques values honesty and clarity, and we are committed to building strong, lasting relationships with our customers, based on trust and mutual interest. The protection of your personal data is essential and we would like to inform you through this privacy policy of how we collect and process your data.

This Privacy Policy sets out and informs you of how Artois Plastics uses and protects any information that you may provide to us when you use this site from the following URL: www.artois-plastiques.fr (the “Site”).

Please note that this privacy policy may be amended or supplemented at any time by Artois Plastiques, in particular in order to comply with any changes in legislation, regulations, case law or technology. Where applicable, the date of the update will be clearly displayed.

Information gathering

In general, you can visit our Site without providing any personal information about yourself. You are under no obligation to transmit this information to Artois plastiques.

However, if you refuse, you may not be able to benefit from certain information or services that you have requested. In this respect, Artois Plastiques may in some cases ask you to provide information (hereinafter referred to as your “Personal Information”), for example to enable us to process your request for information, via our online forms (contact form, account creation form, order form for online purchases).

Personal data

The personal data that we may collect via our forms (always with your consent) are :

first and last name ;
e-mail address ;
sex ;
telephone number ;
postal address ;
age/date of birth ;
payment information (on e-commerce media) ;
your purchase history (on e-commerce Supports) ;
any photos or videos you wish to send as attachments;
information relating to surveys that we use for statistical purposes.

Google Analytics also receives and records information about your computer and browser, your IP address, your software and hardware, and the page you visit (see Cookie Policy).

By consenting to provide us with this information (there is a box to tick on each of our forms), you expressly agree to it being processed by Artois plastiques, for the purposes indicated in the point below and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016, and the amended Data Protection Act of 6 January 1978, Artois Plastiques informs you of the following points:

Identity of the data controller

The data controller is Artois Plastiques, whose registered office is at :

Z.A.L. rue du Mal. Galliéni

B.P.2 62 150 HOUDAIN

Tél. : 03 21 62 61 61

E-mail : ap@artoisplastiques.fr

Use of information / Purpose of personal data transmitted

Any information we collect from you may be used for :

Personalise your experience and meet your individual needs
Improving our website
Improve customer service and your care needs
Contact you by e-mail
Administering a competition, promotion or survey

Disclosure to third parties

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than as necessary to fulfill a request and/or transaction, such as to ship an order.

Confidentiality in e-commerce

In the case of a purchase made via our shop. We are the sole owners of the information collected to process your order (billing address, delivery address, etc.). However, we do not collect your payment information (credit card numbers). They are transmitted securely to the bank’s virtual payment terminals (this terminal may vary depending on the choice you are offered when validating your order).

Protection of information

We implement a variety of security measures to safeguard the security of your personal information.

SSL certificate, protected access (access rights policy), We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

Shelf life

Your personal data is not kept indefinitely in computer files: a retention period is determined according to the purpose for which the data was collected. Once this purpose has been fulfilled, your data is archived, deleted or made anonymous (for statistical purposes in particular).

Your Personal Information is kept by Artois Plastiques only for the time corresponding to the purpose of the collection as indicated above, which will in no case exceed 24 months (13 months for cookies).

Authorised service providers and transfer to a non-EU country

Artois Plastiques may have recourse to service providers to facilitate the collection and processing of data that you have communicated to us. These service providers may be located outside the European Union and may receive data collected via the various forms on the Site.

Artois Plastiques has previously ensured that its service providers provide adequate guarantees and comply with strict conditions in terms of confidentiality, use and data protection. Particular attention has been paid to the existence of Standard Contractual Clauses and to the Privacy Shield.

IT rights and freedoms

You have the following rights concerning your Personal Information, which you may exercise by writing to us at the following email address: ap@artoisplastiques.fr or at the following postal address:

Z.A.L. rue du Mal. Galliéni

B.P.2 62 150 HOUDAIN

Tél. : 03 21 62 61 61

Right of access and communication of data

You can access the Personal Information that concerns you. However, due to Artois Plastiques’ obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you can prove your identity.

Artois Plastiques shall be entitled to object to requests that are manifestly abusive (due to their number, repetitive or systematic nature). To help you in your approach, you will find a model letter drawn up by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”) by clicking on the following link.

https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectify data

You have the right to rectify, update, block or delete your personal data. To help you with your request, click on the following link for a model letter drawn up by the CNIL.

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right to object

This right may be exercised in the following situations: When the exercise of this right is based on legitimate grounds; or When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you with your request, click on the following link for a model letter drawn up by the CNIL.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

Response times

Artois Plastiques undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.